Transition Management 

Team Lead

Role Description

The Transition Management (TM) Team Lead will manage customer onboarding for new clients, initiating internal and external communications and ensuring an exceptional onboarding experience. The TM Team Lead will be required to schedule client kick-off meetings, review onboarding tasks and maintain strict governance of all client onboarding activities. The TM Team Lead is the Liaison between our clients and Barristers internal teams. It’s their responsibility to ensure onboarding tasks are completed while being proactive in identifying any gaps that require remedy. Key areas of focus include establishing trust, strong communications and reviewing and communicating expectations and deliverables ensuring an exceptional customer experience for all our new clients.

Responsibilities

• Primary initial responsibility is for the oversight and execution of new client onboarding.
  
• Establishing and ensuring that appropriate processes are used/followed (such as reporting, risk management, lessons learned, quality, escalating, communications) as listed in the SOW
• Ensure services are delivered within the Transition on schedule, scope while meeting the required level of quality.
• Ensuring that transitions are planned and carried out in a timely manner.
• Follows a defined IT Transition Management methodology.
• Identifies opportunities for improving and streamlining IT processes eliminating risks. 
• Responsible for spotting any transition-related issues and creating effective solutions to resolve them quickly.
• Support development and assist in managing process improvement opportunities with client onboarding.

Education, Skills & Qualifications

• Leadership-Track record of leading cross functional teams to achieve position objectives on time.
  
• Strong learning agility and comfort with a high degree of ambiguity
• Good working knowledge of Microsoft Office tools (MS PowerPoint, MS Word, and MS Excel) – must
• Stakeholder Management 
• Project Management experience, PMP and ITIL certifications are desired. 
• Process improvement experience
• Ability to work in a fast-paced, highly regulated environment.
• A dedication to servicing a demanding internal and external client base.
• English preferred C* level
• Excellent communication skills with the ability to run meetings with high-level customer counterparts.
• Very Organized, ability to meet objectives and timelines.

How to Apply:

If you are passionate about social media and have the skills and experience we are looking for, we would love to hear from you! Please send your CV, a cover letter, and any relevant portfolio or work samples to [email protected]