EPPC Kosovo, on behalf of its client, an innovative software and digital services company with over 21 years of experience in the Swiss market, is recruiting a Technical Support Engineer.

Essential responsibilities:

• Take ownership of reported customer issues and see problems through to resolution;
• Receive and qualify user reports and questions regarding web applications (1st & 2nd level support) from customers from different industries;
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Provide prompt and accurate feedback to customers via Phone and Email;
• Ensure proper recording and closure of all assigned issues.

Requirements:

• Qualified person with a completed apprenticeship in the IT sector or university studies;
• Proven working experience in enterprise technical support, IT support or as a technical engineer;
• Three years or more of professional experience;
• Have strong problem-solving skills;
• Demonstrate excellent client-facing skills;
• Excellent written and verbal communication skills in both English and German;
• Experience in the support of modern web applications and SQL databases would be an advantage.

Facts and Figures:

Position:             Technical Support Engineer;

Location:             Prishtina;

Salary:                  Very Competitive;

Contract:             According to Labor Law of Kosovo;

Deadline:            30.01.2022.

How to apply:

To apply for the position, please send your CV and related documents by specifying the position you are applying for “Technical Support Engineer”, at the e-mail address:

[email protected]

You will be contacted by EPPC Kosovo only if your CV & support documents will be qualified by our evaluation team.