Still searching for your perfect position?

*We’re Hiring | Site Manager in our offices in Prizren

 Responsibility and tasks include:

• Developing objectives for the call center’s day-to-day activities
• Tracks and analyzes KPI data, identifies trends and develops strategic recommendations and communicates with the Management Team, and then implements those recommendations
• Provides regular weekly statistics to management (call volume, abandonment, Sick-Leave, etc.) 
• Working with other management team members to develop call center objectives, keeping profitability and efficiency in mind
• Coordinate with resource management for requirements, including facilities, interviews, etc.
• Design and implement planning activities that ensure a successful operation
• Develop, manage, and motivate a strong, effective management team
• Leading team meetings, coaching and motivating team members
• Nurture client relationships and uncover opportunities for additional client support
• Deescalating eventual problems that might appear
• Upgrade personal knowledge of call center technology and make improvement recommendations

Prepare reports for different departments or upper management

Qualifications and experience:

• Ability to create reports and presentations
• Proven experience as call center manager or similar position
• Experience in customer service is required
• Ability to work independently and in a team
• Ability to juggle multiple projects at once
• Ability to give managers constructive criticism Incredible communication skills
• Ability to develop new company policies
• Problem-solving skills
• German language proficiency is required

How to apply:

Tell us why you want this job and why you think you’d be brilliant at it.

Along with this cover letter, we’ll need your CV detailing any relevant skills, qualifications, or experience.

Send these to [email protected]