SERVICE DERLIVERY MANAGER (ITALIAN speaking)

About the Company

The Faktory Group is the first Digital Factory based in Kosovo (Prishtina). 

It is an entrepreneurial project based on a collective idea of multiple international companies operating in the digital marketing industry. With more than 10 years of experience in industrializing and operating digital productions for both SMEs and big corporations, The Faktory Group’s purpose is to provide business a local presence and high-end marketing competencies to increase visibility and profitability.

MAIN ROLE

• Delivery Management
• Definition and Application of Quality Check Models
• Definition and Application of Processes and Workflows
• Reads, adapts and translates (From Italian to English) the customer requirements
• Scouting, Selection, Training and Growth of the Operation Team
• Manage and Monitor Resources Workloads
• Control of Direct Costs and Operating Margins for BU and Projects 
• Ensure Customer Satisfaction

SKILLS AND REQUIREMENTS

• High school diploma or equivalent required; bachelor’s degree preferred (especially in the computer science or engineering scope)
• Certification in project management preferred
• Computer proficiency in programs such as SharePoint and the Microsoft Office Suite
• Familiarity with IT standards and with programming languages
• Strong communication skills, both verbal and written
• Analytical, critical thinking, and problem-solving skills
• Business strategy aptitude
• Decision-making and leadership skills

What You Can Expect From Us

• working in a fast-paced start-up environment
• collaborate with a team from different nationalities
• economic and role growth based on performance

• Seniority level: Associate (Mid-level)
• Employment Type: Full-time
• Location: ZenVen (hybrid)
• Industry: IT & Technology
• Job Functions: Service Delivery

Contact:
Please send your CV to: [email protected] with the subject line: Application for Service Delivery Manager until 21.06.24.