Senior Application Support Specialist 

Job Type: Full-Time

About Outsorcy

Outsorcy specializes in connecting top talent in Kosovo with innovative companies in the U.S. We partner with leading B2B SaaS and tech firms, offering tailored staffing solutions that help drive their growth while empowering our team members to build successful careers in a global environment. At Outsorcy, we’re passionate about bridging the gap between talent and opportunity, creating a collaborative ecosystem that benefits everyone involved.

About the Role

Our client offers secure business document processing and automated workflows designed for the healthcare, insurance and financial industries with native integration, flexible configuration to handle any custom business need, and reliable customer support available anytime day or night. The ideal candidate will have a deep understanding of general IP networks, firewalls, Windows based applications, Microsoft Server and Workstation Operating Systems, excellent communication skills, and a proven track record of resolving complex technical issues.

Key Responsibilities

• Provide technical support to administrator customers for their proprietary software application suite 
• Identify and troubleshoot complex application issues 
• Collaborate with R&D team to provide timely solutions (patches/fixes) to clients
• Participate in the testing of new software builds and versions (QA)
• Maintain and update knowledge base, software documentation and training materials
• Provide guidance and mentorship to junior support staff (Future)

Required Qualifications 

• Bachelor’s degree in Computer Science, Information Technology, or a related field 
• 5+ years of experience in software application support 
• Strong technical knowledge of software applications and related technologies 
• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills 
• Ability to work in a fast-paced, deadline-driven environment 
• Ability to work independently and as part of a team

Preferred Qualifications 

• Experience with SQL Server and/or other database systems 
• Some knowledge of programming languages such as Peal, Java, Python, or C# 
• MCP, MCSE, CNA or other relevant certifications 
• HIPAA certification required annually (Company Paid)
  

How to Apply

Submit your CV and Cover Letter  through the button “Apliko Këtu” or to [email protected] with the subject line:
“Senior Application Support Specialist Application_Name_Last Name”

Deadline for applications: 30th of May 2025

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