Salesforce Administrator

Job Type: Full-Time

About Outsorcy

Outsorcy specializes in connecting top talent in Kosovo with innovative companies in the U.S. We partner with leading B2B SaaS and tech firms, offering tailored staffing solutions that help drive their growth while empowering our team members to build successful careers in a global environment. At Outsorcy, we’re passionate about bridging the gap between talent and opportunity, creating a collaborative ecosystem that benefits everyone involved.

About the Role

Are you an experienced Salesforce Administrator looking to manage and optimize a high-performing CRM system? Our client, a U.S.-based leader in sales automation and analytics solutions, is seeking a Salesforce Administrator to improve system efficiency, enhance user experience, and maintain data integrity. In this role, you will configure workflows, integrate third-party tools, and ensure seamless user adoption.

Key Responsibilities

• Ensure optimal performance and functionality of Salesforce systems.
• Upgrade and configure Salesforce for improved integration and efficiency.
• Manage Salesforce roles, profiles, sharing rules, workflows, and user permissions.
• Import, cleanse, and maintain sales department leads, contacts, and data.
• Develop and maintain reports and dashboards for sales and other teams.
• Perform routine database maintenance, including duplicate record management.
• Implement and test new Salesforce releases while providing necessary training.
• Document system processes, error reports, and field history changes.
• Offer user support, troubleshooting, and training for Salesforce functionalities.
• Collaborate with cross-functional teams to improve CRM utilization.

Qualifications and Experience

• Salesforce Certified Administrator or Salesforce Advanced Administrator certification.
• Bachelor’s degree in Computer Science or related field (preferred).
• 2-3 years of experience as a Salesforce Administrator in a similar environment.
• Strong knowledge of Salesforce administration, data management, and security.
• Experience with Salesforce upgrades, system integration, and optimization.
• Proficiency in creating and managing user roles, permissions, and profiles.
• Ability to generate and analyze Salesforce reports and dashboards.
• Excellent troubleshooting skills and attention to detail.
• Strong communication skills to train and support end-users.
• Experience with CRM/software/IT technical support is a plus.

Preferred Skills

• Ability to diagnose complex system issues and implement solutions.
• Experience in managing and resolving Salesforce support tickets.
• Strong documentation skills for process and troubleshooting guides.
• Familiarity with Salesforce automation tools such as Flows and Process Builder.

Why Join Us?

• Opportunity to work in a dynamic, fast-paced environment.
• Professional growth and certification opportunities.
• Collaborative and supportive team culture.

How to Apply

Submit your CV and Cover Letter through button “Apliko Ketu” or to [email protected] with the subject line:
“Salesforce Administrator Application_Name_Last Name”

Deadline for applications: 13th of April 2025

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