Job Title:  Operations Manager

Role Overview: At Cyber Academy, we credit our success to efficient processes. We’re hiring an experienced Operations Manager to maintain and elevate this standard. Ideal candidates have proven success in managing multiple departments for maximum productivity. In this crucial role, you’ll ensure the organization’s smooth and effective functioning with a dynamic and results-oriented approach.

Objectives of this role

• Maintain constant communication with managers and  staff to ensure proper operations of the company
• Lead and manage daily operations, ensuring all processes run efficiently.
• Develop, implement, and maintain quality assurance protocols
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity
• Track staffing requirements, hiring new employees as needed
• Stay up-to-date with industry trends and best practices.
• Apply industry knowledge to drive innovation and growth.

Responsibilities

• Lead, motivate, and support a team within a time-sensitive and demanding environment, including career development plans for direct reports and problem-resolution
• Implement key performance indicators (KPIs) to measure and improve operational performance.
• Analyze operational data and metrics to identify areas for improvement.
• Communicate effectively verbally and in writing with employees, stakeholders, and customers.

Required skills and qualifications

• Three or more years of proven success in an operations management role
• Strong leadership and managerial skills.
• Excellent ability to delegate responsibilities while maintaining organizational control.
• Excellent organizational and time-management skills.
• Detail-oriented and able to work independently.
• Excellent communication and interpersonal skills.
• Fluent in English written and communication skills.

Benefits:

• Competitive salary
• Health insurance
• Professional development opportunities
• Collaborative and innovative work environment

Open Position: 1

Job Type:  Full-time

Working hours: 9:00 AM – 05:00 PM

Job Location: Prishtine, Republic of Kosovo

To apply for this opportunity, please send your CV to [email protected]

Website: www.cyberacademy.co

Cyber Academy is an equal-opportunity employer. We encourage applications from candidates of all backgrounds and experiences.