JUNIOR CRM Administrator

Pristina, Kosovo

About GDS Group and what we do:

GDS Group helps C-level executives carry out their key business initiatives. With 25 years of experience and a portfolio of top technology solution providers backing us, we work with senior executives at the world’s largest brands to derive a keen understanding of their business objectives to ensure they gain actionable solutions from our B2B summits, both for the challenges of today, and the strategic goals of tomorrow.

Our delegates are senior decision-makers at Fortune 500 and Global 2000 companies and our solution-provider partners include tech giants like Microsoft, Dell, Oracle, Google, HP, SAP and IBM to name a few. Our team is passionate about facilitating partnerships wherein the impact is felt by people all over the world and in every industry from technology to healthcare to oil and gas

The Role

Did you know that Salesforce is one of the most famous CRM Systems? We are looking to hire a Junior CRM administrator with the right skills which we foresee to develop through professional training held in Prishtina and Bristol UK.

• Ultimate Goal: Support the day to day running of Salesforce CRM in various different ways, whilst also gaining experience and working towards being a certified associate and then move onto administrator
• Be the front line of support with resolution of internal Salesforce tickets and queries,
• Manage data quality in Salesforce, including but not limited to:

• Duplicate Records
• GDPR data management o Opportunity hygiene
• o  Bulk loading/updating records using data loader
• o Support the implementation of our ‘Rules of Engagement’ for Sales o Changes to record owners, territories and teams

• Manage Field Creation, layout changes basic admin tasks
• Manage licence creation, setup and removal across Salesforce and other Sales Operations Applications
• Support with role/permission management, ensuring we have a clear, consistent set of permissions across the various teams
• Support on Salesforce projects, initially focused on testing and process management, over time getting more involved in the system changes and updates
• Creating ad hoc reports and dashboards (basic/ intermediate)
• Assist with ad hoc administration of other Sales Ops tools, and tools integrated directly with Salesforce

GDS Group offers:

*Ongoing training. Throughout your career at GDS Group you’ll receive continued career development support from our management team

*Exceptional career progression. We’re ever-evolving, if you work hard and do well – with our help and support – there are no artificial limits to your speed of progress.

*Global opportunities. We are a global company with offices in Miami, NY, Kosovo and Bristol, UK – that means great scope for our staff as well as opportunities to travel.

If you are interested in this role, please apply by uploading your CV in English only to:

https://gdsgroup.bamboohr.com/careers/965

Only shortlisted candidates will be contacted and invited to the next stage of recruitment!