Job Description

The American School of Kosova is seeking a talented IT Junior Systems Administrator to join our team! In this role, you will be the go-to expert for troubleshooting and tech support, assisting our dedicated staff and students with their technology needs. Your proactive approach will help maintain seamless digital experiences, ensuring the smooth operation of our educational environment.

If you have a passion for problem-solving and a desire to make a real impact in an inspiring academic setting, we’d love to hear from you!

Duties & Responsibilities

• Receive and respond to telephone calls , ticketing system and emails from end users
• Provide first and second level technical support ,handles technical support and equipment needs for the office network and employees
• Offers daily technical support from 10Am – 11Am at the Library BYOD
• Initiate repair/replacement of failed and/or defective IT equipment
• Offers and supports directly all ASK staff and students with G-Suite accounts
• Document all complaints and failures per the ASK ticketing system
• Collaborate with ASK IT Team and other departments
• Identify potential technical support needs and propose solutions
• Follow-up to ensure overall customer satisfaction is achieved
• Provide technical support for BYOD students based on policies and procedures
• Monitor Technical Support processes and procedures. Initiate changes to optimize the process
• Maintains and updates regularly CCTV
• Maintain account management for students, teachers and ask staff
• Provide improvements to IT department
• Maintain VOIP phones regularly
• Coordinate logistics for repair/replacement shipments to/from clients and repair locations (usually under warranty equipment)
• Assists and supports all ASK Events in terms of tech support
• Provide ongoing software support
• Flexible with changing tasks quickly
• Assist senior administrators or IT Manager with datacenter maintenance tasks
• Maintains WIFI access points, TCP/IP networking and switches
• Completes various projects, as assigned.
• Works overtime as required or assigned
• Perform all other duties as assigned or required

Education & Qualifications/Training:

• Associates’ degree or equivalent or 5 years of experience in related field
• Basic understanding WIFI access points, TCP/IP networking, routing, and firewall concepts
• Experience with resolving support issues.
• Experience in basic and mid-level Customer service.
• Familiarity with Microsoft Server 2008/2012/2016, Active Directory, DNS, DHCP, Exchange and Hyper-V.
• Must have knowledge in good customer service and documentation skills and be willing to work beyond normal office hours as the situation dictates.
• Will also be responsible for patching servers in rotation.
• Microsoft Group Policy Management
• Proficiency in Windows PowerShell/VB Scripting technologies.

To Apply:

Send your CV to [email protected] by November 22, 2024, with ” IT Junior Systems Administrator “Application – [Your Name]” in the subject line.