Job Title: IT Campaign Manager (Dialer Systems)

Location: Prishtina

Employment Type: Full-time

About Us: 

Borek Solutions is a global company based in Braunschweig, Germany, with offices in Vadodara, India, and Pristina, Kosovo. We specialize in IT, Business Process Management, and Sales. Our mission is to help our partners from various industries overcome talent shortages and accelerate their growth. With a rich history dating back to the 17th century, 7 generations, we are committed to continuous progress and constant innovation. Borek Solutions is also recently from March 2025 TISAX Certified.

About the Role:

We are urgently looking for 1-2 IT Campaign Managers specializing in Dialer Systems to support our operations. This role sits at the intersection of IT and daily business operations, requiring a deep understanding of campaign management, dialer technology, and call center workflows.

Responsibilities:

• Managing and optimizing outbound and inbound dialing campaigns within our TTCall (ttUnited) and Elsbeth (Enghouse) dialer systems.
• Configuring and monitoring campaign performance, call routing, and dialing strategies to improve efficiency and KPIs.
• Analyzing call center data, reporting on performance, and implementing necessary adjustments.
• Collaborating closely with Operations, IT, and Data teams to align dialer strategies with business objectives.
• Troubleshooting technical issues related to dialer systems and coordinating with vendors if needed.
• Ensuring compliance with data protection and telecommunication regulations.

Requirements:

• Experience in IT Campaign Management within a call center environment.
• Hands-on expertise in dialer platforms like TTCall, Elsbeth, or similar (e.g., Genesys, Avaya, Noble, Five9, Aspect, etc.).
• Strong understanding of dialer configurations, call flows, IVR systems, and data management.
• Proficiency in SQL, scripting, or automation tools to optimize dialer performance is a plus.
• Excellent problem-solving skills and ability to work in a fast-paced operational setting.
• Fluent in German B2/C1

How to Apply? 

Submit your application directly through the link: https://shorturl.at/n1vKa

About Borek Solutions:

Learn more about us: Borek Solutions

Check out our team and office in Pristina: Kosovo Video

Join our talented team and make a significant impact on the way our users engage with our products! Looking Forward meeting you 🙂