www.ofertapune.net First Level Support Engineer | PunaIme

First Level Support Engineer





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Data e perfundimit


Lloji i orarit

Full Time



We are looking for a First Level Support Engineer to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.

As an international organization, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

  • Provide customer service and first level IT support via a ticket management solution, phone call and MS Teams
  • Analyse fraud alerts generated by our Fraud Monitoring System
  • Perform risk assessment, detect and escalate potential Fraud
  • Monitor hardware and application resources for service availability
  • Incident Management via the detection, preventing, restoration or escalation of incidents
  • Perform predefined support activities for Call Centre service

Skills and experience we expect from you:

  • Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
  • University Degree in scientific field (Computer Science, Engineering, etc.)
  • Flexibility and reliability to work in 24/7 shifts
  • Good attitude towards learning new topics
  • Customer oriented and good communication skills
  • Highly proficient in spoken and written English
  • Knowledge of Electronic Financial Transactions (preferable)
  • Experience with ticket management and dispatching (preferable)
  • Experience with network and communications (optional)
  • Experience in Fraud Detection methods and applications (preferable)

What we offer:

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  • Challenging and varied work
  • Flat management structure
  • Long-term prospects with plenty of opportunities for professional development and growth
  • Excellent team-oriented and international working environment
  • Travel possibilities
  • Private Health Insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.

Send us your application including CV, motivation letter, salary expectations and Job ID 23008 at [email protected] by 04.05.2023.

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