FIRST LEVEL SUPPORT ENGINEER (m/f/d)  

We are looking for a First Level Support Engineer to join our team in Prishtina. 

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to end solutions for all ProCredit institutions, as well as for other banks and financial institutions This  includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. 

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is  headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit  group, providing a comprehensive range of support services that enable the banks to become  competitive and efficient. 

What your key responsibilities will be: 

• Provide customer service and first level IT support via a ticket management solution, phone  call and MS Teams 
• Analyse fraud alerts generated by our Fraud Monitoring System 
• Perform risk assessment, detect and escalate potential Fraud 
• Monitor hardware and application resources for service availability 
• Incident Management via the detection, preventing, restoration or escalation of incidents
• Perform predefined support activities for Call Centre service 

Skills and experience we expect from you:  

• Well-organised person who can multitask, work independently or as part of a team and has  the ability to prioritise work under pressure 
• University Degree in scientific field (Computer Science, Engineering, etc.)
• Flexibility and reliability to work in 24/7 shifts 
• Good attitude towards learning new topics 
• Customer oriented and good communication skills 
• Highly proficient in spoken and written English 
• Knowledge of Electronic Financial Transactions (preferable) 
• Experience with ticket management and dispatching (preferable) 
• Experience with network and communications (optional) 
• Experience in Fraud Detection methods and applications (preferable) 

What we offer: 

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
•  Challenging and varied work 
• Flat management structure 
• Long-term prospects with plenty of opportunities for professional development and growth 
• Excellent team-oriented and international working environment 
• Travel possibilities 
• Private Health Insurance 

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.  Send us your application including CV, motivation letter, salary expectations and Job ID 24069  at [email protected] by 01.06.2024.