www.ofertapune.net First Level Support Engineer (m/f/d) | PunaIme

First Level Support Engineer (m/f/d)





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Full Time


We are looking for a First Level Support Engineer to join our team in Prishtina. 

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to end solutions for all ProCredit institutions, as well as for other banks and financial institutions This  includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations. 

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is  headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit  group, providing a comprehensive range of support services that enable the banks to become  competitive and efficient. 

What your key responsibilities will be: 

  • Provide customer service and first level IT support via a ticket management solution, phone  call and MS Teams 
  • Analyse fraud alerts generated by our Fraud Monitoring System 
  • Perform risk assessment, detect and escalate potential Fraud 
  • Monitor hardware and application resources for service availability 
  • Incident Management via the detection, preventing, restoration or escalation of incidents
  • Perform predefined support activities for Call Centre service 

Skills and experience we expect from you:  

  • Well-organised person who can multitask, work independently or as part of a team and has  the ability to prioritise work under pressure 
  • University Degree in scientific field (Computer Science, Engineering, etc.)
  • Flexibility and reliability to work in 24/7 shifts 
  • Good attitude towards learning new topics 
  • Customer oriented and good communication skills 
  • Highly proficient in spoken and written English 
  • Knowledge of Electronic Financial Transactions (preferable) 
  • Experience with ticket management and dispatching (preferable) 
  • Experience with network and communications (optional) 
  • Experience in Fraud Detection methods and applications (preferable) 

What we offer: 

  • A substantial degree of flexibility, allowing for an autonomous approach to performing duties
  •  Challenging and varied work 
  • Flat management structure 
  • Long-term prospects with plenty of opportunities for professional development and growth 
  • Excellent team-oriented and international working environment 
  • Travel possibilities 
  • Private Health Insurance 

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.  Send us your application including CV, motivation letter, salary expectations and Job ID 24069  at [email protected] by 01.06.2024.