www.ofertapune.net Trucking Dispatcher | PunaIme

Trucking Dispatcher

Kompania

KA Logistics

Lokacioni

Prishtinë

Data e publikimit

09-04-2024

Data e perfundimit

22-05-2024

Lloji i orarit

Full Time

KONKURS

KA logistics hiring-dispatcher

  • A Dispatcher is required to communicate with drivers to assist with problem resolution while on route.
  • Furthermore, handling incoming service orders, directs drivers, and resolves service issues.
  • Interacts with customers, including customer service, sales, and operational staff.
  • The dispatcher will uses KA proprietary software to enter ticket information and track productivity.

Key Responsibilities:

  • Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
  • Dispatch calls to routes based upon designated route and driver location.
  • Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  • Distribute, collect and review route sheets for proper days end data entry.
  • Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  • Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  • Works with routing specialists to optimize routes.
  • Fields incoming calls / emails from customers.
  • Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  • Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  • Records and document information from drivers and distributes to appropriate departments.
  • Communicates with maintenance shop personnel.
  • Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

  • 1-2 years in a transportation, dispatch or customer service role.
  • Strong communication and interpersonal skills.
  • Strong customer focus.
  • Proven ability to multi-task & ability to prioritize tasks.
  • Proficient in, Excel, Word.
  • Knowledge of industry an asset.
  • Advanced skill level with software applications and word processing accuracy including adequate typing speed.
  • Required to work extended hours including occasional weekends.
  • Needs to possess advanced computer skills.
  • Additional or specialized training in transportation, logistics, or similar area of study;
  • Customer service experience in a call center environment.
  • Familiarity with transportation planning software and GPS systems a plus 
  • Knowledge of third-party logistics operations beneficial.

HOURS & COMPENSATION:

  • These are full-time positions
  • IN OFFICE POSITION (Not remote) 
  • Am shift and PM shift
  • Payment:  (to be determined by experience)

Apply by sending you CV through the button below:

Contact number: +355693819859 (WhatsApp)

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