KONKURS

KA logistics hiring-dispatcher

• A Dispatcher is required to communicate with drivers to assist with problem resolution while on route.
• Furthermore, handling incoming service orders, directs drivers, and resolves service issues.
• Interacts with customers, including customer service, sales, and operational staff.
• The dispatcher will uses KA proprietary software to enter ticket information and track productivity.

Key Responsibilities:

• Schedule service and satisfy customer needs for service changes. Ensure that service is completed in accordance with established policies.
• Dispatch calls to routes based upon designated route and driver location.
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
• Distribute, collect and review route sheets for proper days end data entry.
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
• Works with routing specialists to optimize routes.
• Fields incoming calls / emails from customers.
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
• Records and document information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study;
• Customer service experience in a call center environment.
• Familiarity with transportation planning software and GPS systems a plus 
• Knowledge of third-party logistics operations beneficial.

HOURS & COMPENSATION:

• These are full-time positions
• IN OFFICE POSITION (Not remote) 
• Am shift and PM shift
• Payment:  (to be determined by experience)

Apply by sending you CV through the button below:

Contact number: +355693819859 (WhatsApp)

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