Job Title: Customer Support Specialist (Italian + English & German + English)

Location: Prishtine

About the Role:
Are you passionate about delivering exceptional customer experiences? Do you enjoy solving technical challenges and building strong customer relationships? If so, we have an exciting opportunity for you as a Customer Support Specialist!

In this role, you will provide solutions to customer requests, primarily addressing technical issues with our state-of-the-art EV chargers. With every interaction, you will ensure a fast response time and an outstanding customer experience.

Key Responsibilities:

• Customer Support:
  Handle customer requests via multiple channels (phone, email, chat) and provide assistance to B2B customers, including bus companies and highway EV charging stations.
• Shift Reporting:
  Document your shift and communicate any follow-ups to the team to ensure smooth transitions and continued customer support.
• Customer Experience:
  Ensure a positive experience by providing regular updates and clear communication to customers, addressing their needs promptly.
• Process Improvement:
  Identify and suggest improvements in processes, practices, and tools in collaboration with the team to enhance the customer service experience.

Your Background:

We are looking for a junior-to-medior professional with the following qualifications:

• Customer-Focused:
  Previous experience in customer support, with a strong understanding of customer service principles and best practices.
• Language Skills:
  Excellent communication skills in German or Italian (both written and verbal).
  English language skills (spoken and written) would be a big plus.
• Flexibility:
  Ability to work night shifts and weekends as required.
• Technical Aptitude:
  A solution-oriented mindset with the ability to resolve technical issues effectively, particularly related to EV charging.

About Us:

Join a dynamic and globally spread Customer Support Team of around 20 members located across Europe and the US. At our company, diversity, inclusion, and equal opportunities are integral to our culture. You’ll work alongside the best specialists in the field in a rapidly growing sector, contributing to sustainable and efficient mobility solutions.

We Offer:

• A diverse and inclusive environment.
• Opportunities to grow and shape the future of E-mobility.
• A chance to make a difference in a fast-paced, innovative industry.

How to Apply:
If you’re excited to be part of a dynamic team and advance your career with Fusion CX, please send your CV in the button below “Apliko Ketu” or in the email adress: [email protected].
Be sure to highlight your language proficiency and relevant experience.

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