Customer Support Specialist 

About Spaxel 

Spaxel is a forward-thinking real estate company that owns, operates, and develops innovative residential projects. By leveraging cutting-edge technology and modern operational models, we create distinctive living experiences that stand out in the market. With a centralized back-office located in Prishtina, we handle key operations such as tenant support, marketing, leasing, procurement, accounting, IT, interior design, and architecture. Our centralized property management team supports on-site operations across a portfolio of multifamily residential properties, ensuring efficiency and operational excellence. 

Position Overview 

We are seeking a Customer Support Specialist to join our centralized property management team. This role supports on-site property managers by handling a wide range of administrative and operational tasks. The ideal candidate is highly organized, an excellent communicator, operationally minded, and a proactive self-starter. Previous property management experience is preferred but not required. 

Key Responsibilities: 

• Assist on-site property management teams with daily administrative tasks.
• Respond to resident inquiries via email, phone, and online portals in a professional and timely manner. 
• Process lease applications, renewals, and move-in/move-out documentation.
• Manage work order requests, coordinate with maintenance teams, and follow up on service requests. 
• Prepare and send notices to residents regarding community updates, lease terms, or payment reminders. 
• Monitor and track rent payments, assist with delinquencies, and generate financial reports as needed. 
• Maintain accurate records of leases, resident interactions, and compliance documentation. 
• Support marketing and leasing efforts by managing online listings, scheduling virtual tours, and handling prospect inquiries. 
• Coordinate vendor communications, contract management, and invoicing.
• Assist in reporting and data entry for property performance metrics.

Qualifications 

• Excellent English communication skills (both written and verbal) are a must.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Detail-oriented and highly efficient in administrative work. 
• Proactive and self-motivated with a problem-solving mindset. 
• Ability to work independently and collaborate with remote teams. 
• Familiarity with property management software (Yardi, RealPage, AppFolio, or similar) is a plus but not required. 
• Basic knowledge of property management operations is beneficial.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace. 

What We Offer 

• Position: Customer Support Specialist 
• Location: Prishtina 
• Schedule: Monday-Thursday from 2:30 PM to 11:00 PM, with remote work on Fridays from 12:30 PM to 9:00 PM. 
• Compensation: Competitive salary package, commensurate with experience
• Contract: In accordance with Kosovo Labor Law 
• Work Environment: Be part of a dynamic, forward-thinking team with a global impact.
• Professional Growth: Opportunities for learning, growth, and career advancement within an expanding real estate company. 

Instructions for applying 

To apply, please complete the application by filling out the Recruitment Application Form. If you have any questions, feel free to reach out to us at [email protected]. 

Only shortlisted candidates will be contacted. 

Deadline: 11.04.2025