We are delighted to announce that we are seeking qualified candidates to join our Customer Support team. This is a fantastic opportunity for individuals who are passionate about delivering exceptional service and support to our valued clients.

Position: Customer Support Representative

Location: Ferizaj, Prishtinë

Working Hours: US time zone

Key Responsibilities: As a Customer Support Representative, you will be entrusted with the following responsibilities:

• Providing outstanding support to clients by addressing their inquiries and concerns with empathy and professionalism.
• Actively listening to clients to understand their needs and effectively resolving issues in a timely manner.
• Maintaining accurate records of client interactions and feedback to improve service quality.
• Collaborating with team members to identify and implement process improvements that enhance the customer experience.

Qualifications: We are looking for candidates who meet the following criteria:

• A strong passion for customer service and a commitment to exceeding client expectations.
• Proficiency in Spanish, both verbal and written, is essential.
• Previous experience in a customer support role is preferred but not mandatory.
• Exceptional phone etiquette and communication skills.
• The ability to multi-task effectively while managing and prioritizing workload.
• Strong attention to detail and organizational skills.
• Demonstrated problem-solving abilities and a proactive approach to challenges.
• A friendly and approachable demeanor, coupled with the ability to convey empathy toward clients.

What We Offer:

• A dynamic and supportive work environment.
• Opportunities for professional growth and development.
• Competitive salary and benefits.

If you are a motivated individual who thrives in a fast-paced environment and is eager to contribute to our team’s success, we encourage you to apply.

To submit your application, please send your resume to [email protected] or you can reach out to our Company Number for further information +38343717013 .

We look forward to welcoming talented individuals who are ready to make a positive impact on our clients and our organization.

Thank you for your interest!