Title: Customer Support Agent  (M/F)
Job Type: Full-Time
Starting Date:  As soon as possible

Job Overview

For one of our client, we are  looking to hire Customer Support Agent.

As a Customer Support Agent, you should enjoy a fast-paced environment and be able to multitask, as multiple conversations are going on at once. This job requires communicating professionally using proper grammar punctuation, and spelling.

Duties and responsibilities

• Assist with customer complaints and questions about specific products or services.
• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Modify and escalate complaints across several communication channels
• Respond promptly to customers’ inquiries, requests, orders, or applications
• Be the first point of contact and advocate for customers;

Requirements:

• Proficient in English minimum C1 in spoken and written;
• Proficient in Serbo-Croatian;
• Willing to move to Tirana for 6 weeks;
• Resolving customer complaints and issues efficiently and effectively.
• Articulate, personable, and reliable with excellent writing skills and email etiquette;
• One year of chat support experience preferred;
• CRM/support tool experience a plus.

What we offer :

• Competitive salary ;
• Scheme Bonus;
• Health Insurance;
• Opportunity to work from home after 6 weeks;
• Accommodation is covered for three months in Tirana;
• Relocation payment

How to apply

To apply for this job, please click the Apply Now button below. As part of the recruitment process, you will be required to answer two questions in a voice-noted recording form. Your application is only valid on the below link.

The deadline to apply is Sunday, 31th of March, 2024. Only shortlisted candidates will be contacted.

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