Customer Support Agent for Property Management Company

We are looking to hire an agent for a role of Customer Care Representative

Our Property Management Company, based in New York City, is seeking an experienced, detail-oriented person to fill the Full-Time position of Customer Care Representative. We are looking for a dedicated, proactive, and very organized individual to help perform a variety of tasks across the organization. The ideal candidate must possess excellent organizational and multitasking skills, as well as a positive attitude and strong work ethic. We are looking for somebody who pays attention to detail.

Key Responsibilities:

• Provide technical support to clients.
• Handle inbound calls, addressing client inquiries and resolving issues efficiently.
• Guide clients and troubleshoot common problems.
• Maintain high levels of customer satisfaction through excellent service.
• Collaborate with team members to improve support processes and tools
• Ability to communicate effectively, both orally and in writing, to residents, co-workers, and vendors.
• Answer phone calls received via our general phone line, routing inquiries to the appropriate person.
• Organize and file documents.
• Preparing detailed lists of items necessary for apartment rentals.
• Perform any and all duties to ensure that properties operate in an efficient and economic manner.
• Ensure the reception area and conference rooms are tidy and presentable.

Requirements:

• Bachelor’s degree.
• Basic computer skills.
• Experience with spreadsheets and word processing documents.
• Exceptional communication skills in both written and spoken English.
• Prior experience in customer service is preferred but not mandatory.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.
• Great attitude and work ethic.
• Ability to work from 14:00 to 22:00 (on-site) from our office in Prishtina.

We encourage you to apply through the button below for this exciting opportunity, or send us a CV, Cover Letter and a 30 second introduction video recording in English at [email protected]

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