Terms of Reference

Title: Customer Service Specialist

Duration: Full-time (On-site)

Available Shifts:

(6:00 AM – 2:00 PM)

(2:00 PM – 10:00 PM)

(10: 00 PM – 6:00 AM)

Royal York Property Management is a leading property rental and leasing company with a vast portfolio of over 13,000 properties. The company offers a unique proposition of guaranteed rental income to its landlords, providing peace of mind and financial stability. With over $7.8B+ in real estate assets under management, Royal York is one of the largest and most established property management firms in Ontario, Canada, and is rapidly expanding its global presence with two office locations in Europe.

The Company prides itself on its innovative approach to property management, leveraging its proprietary technology to disrupt the industry and improve processes and systems. With 15 strategically located offices across Ontario, Canada, and Europe, Royal York provides its clients with the peace of mind of local expertise, while ensuring consistent service delivery with all departments operating 24 hours a day, 7 days a week.

At Royal York, client satisfaction is a top priority, and the Company goes above and beyond to ensure its clients receive exceptional service. By utilizing technology and continuously improving its processes, Royal York is committed to being an industry leader in property management and setting new standards for excellence.

We are seeking motivated, detail-oriented individuals with a passion for learning and growth to join our team as Customer Service Specialists. Our ideal candidate is self-driven, competitive, and thrives in a fast-paced environment. As a Customer Service Specialist, your primary duties will include addressing customer inquiries, resolving complaints, processing orders and modifications, and escalating issues through various communication channels. To excel in this role, it is crucial to remain composed and effectively handle emergency situations.

Responsibilities of the position:

• Cultivate and maintain positive, productive relationships with customers
• Attentively listen to and address customers’ concerns, issues, and inquiries
• Resolve customer issues while maintaining a positive and professional demeanor
• Appropriately escalate customer queries or issues to relevant managers when necessary
• Manage and efficiently handle overflow of inbound phone calls

Requirements:

• Bachelor’s degree in marketing, business, or a related field
• Exceptional communication skills in both written and spoken English, with a mandatory proficiency level of C1
• At least 3 years of experience working in customer care
• Typing skills with a minimum speed of 60 WPM
• Demonstrated resilience and ability to thrive in a fast-paced, ever-changing work environment
• Must be available to work from our office located in Pristina

Salary: The gross salary for this position ranges from €1,000 to €1,200 per month, commensurate with experience.

Schedule: The work schedule consists of a 5-day work week with 2 days off.

All candidates will participate in a pre-screening process through a phone interview to confirm their alignment with the criteria mentioned above. During the pre-screening call, please specify the shift for which you are applying.

How to apply: Interested candidates should apply directly to the link attached below.

Application Link