Company: Park Medical Clinic (Healthcare provider specializing in audiology services)

Location: Remote (Work from Home)

Job Overview:
Park Medical Clinic is looking for a dedicated Customer Service Representative to respond to customer inquiries via phone, email, and chat, delivering exceptional support and resolving issues quickly and effectively. As a representative for our audiology services, you’ll play a key role in ensuring our clients receive the best customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat, providing exceptional support and resolving issues efficiently.
• Address customer concerns with empathy and professionalism, ensuring patient satisfaction.
• Collaborate with internal teams to escalate and resolve more complex inquiries.
• Maintain accurate and detailed records of customer interactions.

Requirements:

• Fluency in English is essential; British English fluency is a plus.
• Excellent communication skills (written and verbal).
• Strong multitasking abilities and the ability to work in a fast-paced environment.
• Prior experience in customer service is a plus, ideally within the healthcare industry.
• Must have a reliable internet connection and quiet work environment.

Shifts & Flexibility:

• Full flexibility required to cover shifts between 6:00 am and 10:00 pm UK time, Monday to Sunday.
• 40 hours per week, 5 days a week on a rota basis.

Why Join Us?:

• Be part of a healthcare company making a difference in people’s lives through audiology services.
• Work remotely with flexible hours.
• Competitive salary and opportunities for growth.

How to Apply:
Applicants should submit a video (without reading from a script) answering the following questions:

1. Describe a time when you successfully persuaded a customer to do something.
2. How do you handle high-pressure situations and manage multiple tasks at once?
3. What strategies do you use to provide excellent customer service?

Please ensure the video demonstrates your communication skills and customer service approach. Applications without a video will not be considered.

You can apply by clicking Apliko Ketu until 3rd December.

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