Terms of Reference

Title: Customer Service Representative

Duration: Full-time (On-site)

Available Shifts:

(3:00 PM – 11:00 PM)

(4:00 PM – 12:00 AM)

(6: 00 PM – 2:00 AM)

Royal York Property Management is a leading property rental and leasing company with a vast portfolio of over 13,000 properties. The company offers a unique proposition of guaranteed rental income to its landlords, providing peace of mind and fnancial stability. With over $7.8B+ in real estate assets under management, Royal York is one of the largest and most established property management frms in Ontario, Canada, and is rapidly expanding its global presence with two ofce locations in Europe.

The Company prides itself on its innovative approach to property management, leveraging its proprietary technology to disrupt the industry and improve processes and systems. With 15 strategically located ofces across Ontario, Canada, and Europe, Royal York provides its clients with the peace of mind of local expertise, while ensuring consistent service delivery with all departments operating 24 hours a day, 7 days a week.

We are seeking motivated, detail-oriented individuals with a passion for learning and growth to join our team as Customer Service Representatives. Our ideal candidate is self-driven, competitive, and thrives in a fast-paced environment. As a Customer Service Representative, your primary duties will include addressing customer inquiries, resolving complaints, processing orders and modifcations, and escalating issues through various communication channels. To excel in this role, it is crucial to remain composed and effectively handle emergency situations.

Responsibilities of the position:

• Cultivate and maintain positive, productive relationships with customers
• Attentively listen to and address customers’ concerns, issues, and inquiries
• Resolve customer issues while maintaining a positive and professional demeanor
• Appropriately escalate customer queries or issues to relevant managers when necessary
• Manage and efciently handle overfow of inbound phone calls

Requirements:

• Bachelor’s degree in marketing, business, or a related feld
• Exceptional communication skills in both written and spoken English, with a mandatory profciency level of C1
• At least 3 years of experience working in customer care
• Typing skills with a minimum speed of 60 WPM
• Demonstrated resilience and ability to thrive in a fast-paced, ever-changing work environment
• Must be available to work from our ofce located in Pristina

Schedule: The work schedule consists of a 5-day work week with 2 days off.

All candidates will participate in a pre-screening process through a phone interview to confrm their alignment with the criteria mentioned above. During the pre-screening call, please specify the shift for which you are applying.

How to apply: Interested candidates should apply directly to the link attached below.

Application Link