Customer Representative (10)

Kompania

Trenkwalder

Lokacioni

Prishtinë

Data e publikimit

24-12-2024

Data e perfundimit

22-01-2025

Lloji i orarit

Full Time

Kategoritë

Mbështetje e Konsumatorëve, Call Center

About our company: The Trenkwalder Group is one of the leading staffing providers in Central and Eastern Europe, operating in 16 European countries with over 30 years of experience. In recent years, Trenkwalder has evolved into a provider of digitized 360° HR solutions. As a reliable strategic partner for customers from all industries, the Trenkwalder Group offers solutions in the areas of staffing, HR services, and business process outsourcing.

Job Description: We are looking for several dedicated and customer-oriented collection specialists who speak German at a native level and have good English skills. Are you passionate about creating a positive and solution-oriented customer experience and shaping the collections process through fair and transparent communication? Then you are at the right place because in this position, you will be responsible for processing open receivables and actively contribute to developing individual solutions that meet both the needs of the debtors and the goals of our customers.

About the tasks to be done in the job (position is: Customer Representative):

Processing and monitoring of open receivables in the collections process
Communicating with debtors to reach fair and sustainable payment agreements
Analyzing the financial situation of debtors and developing individual solutions
Documenting and managing receivable cases in a modern system
Close collaboration with the team to optimize the collections process
Supporting the resolution of inquiries and issues in receivables management
Ensuring high customer satisfaction and maintaining respectful communication throughout the process

About the profile we are looking for:

Native-level German language skills and good English skills (at least B2 level)
Experience in customer service or call center is an advantage
Customer-oriented mindset and excellent communication skills
Ability to solve problems quickly and work independently
Team player, flexible, and dynamic work style
Basic knowledge of Microsoft Office software and computers
Very good written and verbal communication skills

About what we offer:

A dynamic and supportive work environment with opportunities for professional development
A competitive salary and an attractive benefits package
Fixed working hours with off on weekends
Modern office infrastructure and a pleasant work environment

Any questions? We are happy to assist you personally with any concerns regarding your career with us. Simply apply through the button “Apliko Këtu”, and we will get back to you as soon as possible!

contact: [email protected]

The salary and conditions are as follows:

Monthly net salary of 1000,00 Euros
Monthly net bonus up to 200,00 Euros (based on monthly performance)
Monthly net meal and fair allowance of a total of 107,00 Euros (each 30,00 Euros and 77,00 Euros)

The working days and hours are:

Monday to Friday and between 9am to 7pm (8.5 hours each day, there will be two shifts)

Planned start of training is the 3^rd of February. The project doesn’t have a remote working system, only from the office in Prishtina.