Role: Customer Experience Coordinator 

Type: Full-time 

Location: Prishtina  

Schedule: Mon-Thu, 8:30 to 17:00; Fri, 8:30 to 12:30  

Compensation: Competitive Salary (above the market average), Bonuses, Wellness Program. 

About MSECB  

MSECB is a fast-growing company with its headquarters based in Quebec, Canada, and an  international branch in Prishtina, where some of its main operations have taken place for many  years now.  

We are an accredited Certification Body providing audit and certification services for a global  client base, and we are currently looking for a talented and passionate individual to join our  team in Prishtina in the role of Customer Experience Coordinator.  

If you are a professional interested in developing your career and you’re looking for an  interesting experience that will allow you to learn new skills and grow, this is a great opportunity  for you. 

Main Responsibilities 

• Process application forms and complete related documents/forms – determine audit  duration; 
• Coordinate initial, surveillance, recertification, and other audits (follow-up audit,  verification audit, etc.) with clients; 
• Coordinate and negotiate with auditors for audit mandates; 
• Validate auditor’s competence and eligibility before engagement in audit mandates;
• Ensure auditors are using documentation relevant and up-to-date documents;
• Ensure all necessary audit documentation is received promptly and complete;
• Review and approve audit plans, and other related audit documentation ;
• Follow up on upcoming audits and ensure audits are conducted within required intervals;
• Prepare invoicing information; 
• Prepare draft certificates and validate with clients ; 
• When applicable track shipment of certificate(s) and ensure certificate(s) are received by clients ; 
• Maintain/update clients databases; 
• Follow the SOPs; 
• Other duties as assigned by the management.

Skills & Requirements  

• Bachelor’s degree  
• Minimum of 1-2 years of professional experience  
• Proficiency in English (written and verbal)  
• Have a good business sense and a positive attitude. Work well independently with  minimum supervision  
• Excellent verbal and written communication skills with the ability to present work from  concepts to final execution  
• Excellent interpersonal skills  
• Critical thinking and problem-solving skills  
• Attention to detail with excellent organizational skills  
• Strong sense of urgency, adaptability, flexibility, and resourcefulness 
• A consistently positive attitude as well as a high level of enthusiasm and initiative  

To apply, please send your resume, related certificates, and any relevant references through button “Apliko Ketu” or via email  at [email protected]. 

Applications will be accepted until May 16, 2025. Please note that only shortlisted candidates  will be contacted.  

Important note: We will begin interviews and make a hiring decision as soon as we find the  right fit, even if this decision is made prior to the deadline.

_{⏱️ Dëshiron të aplikosh më shpejtë?}