Job Title: Collection Specialist
Location: American School of Kosova, Prishtina

Job Purpose

The Collection Specialist will oversee and manage all aspects of receivables, including the collection of unpaid fees and tuition. The role requires a strong legal background to ensure that all collection processes are compliant with applicable financial regulations in Kosovo. This position plays a critical role in maintaining the financial health of the institution by reducing overdue accounts while ensuring legal compliance and professionalism.

Key Responsibilities:

Collections Duties (70%):

• Contact students, parents, or other stakeholders with overdue accounts via phone, email, or mail to collect outstanding payments.
• Negotiate payment plans and settlements for overdue tuition fees or other school-related expenses.
• Investigate and resolve billing discrepancies or disputes in a timely manner.
• Maintain accurate records of all collection activities and customer interactions.
• Monitor accounts receivable aging reports and prioritize collection efforts.
• Provide regular updates to the Finance Manager on the status of overdue accounts.
• Collaborate with school administration to improve payment processes and policies.
• Process payments and refunds as needed.
• Ensure compliance with school policies, legal requirements, and industry regulations.
• Recommend accounts for escalation to third-party collections or legal action when necessary.

Legal Support Duties (30%):

• Assist the school’s legal counsel or administration with legal matters, including contract review, compliance, and documentation.
• Draft, review, and organize legal documents such as agreements, policies, and correspondence.
• Research and summarize legal regulations affecting the school, such as education laws, labor laws, or data privacy regulations.
• Support the school in resolving disputes with vendors, contractors, or other third parties.
• Maintain a database of legal documents and ensure proper filing and organization.
• Provide guidance to school staff on legal and compliance-related issues.
• Assist with risk management and mitigation strategies.

Key Qualifications

Education:
Bachelor’s degree in Law, Business Administration, or a related field.

Experience:

• Minimum 2 years of experience in collections, legal compliance, or a similar role.
• Experience in educational institutions or similar sectors is a plus.

Skills:

• Strong knowledge of debt collection laws and legal procedures in Kosovo.
• Excellent drafting and negotiation skills.
• Proficiency in financial software and Microsoft Office Suite.
• Fluency in English and Albanian.

To Apply:

You can apply directly through the “Apliko Ketu” button or send your CV to [email protected] by April 25, 2025, with ” Collection Specialist”

Application – [Your Name]” in the subject line.

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