Job Title: Client Support Manager
Location: On-Site, Icon Towers – Prishtina, KS
Compensation: €2,500 – €3,000 per month

About Us: Royal York Property Management is a leading property management and leasing firm, managing over 22,000 properties valued at more than $10.1 billion. We pride ourselves on delivering exceptional service through innovative technology and a commitment to excellence. With operations across North America and Europe, our mission is to set the highest standards in property management.

Job Overview: We are looking for a dedicated and organized Client Support Manager to oversee and lead our team of Client Support Specialists. In this role, you will be the driving force behind ensuring clients receive exceptional service, timely updates, and seamless communication throughout their journey with us. Your ability to manage multiple tasks in a fast-paced environment, combined with exceptional communication and leadership skills, will be vital to your success.

Key Responsibilities:

• Team Leadership: Manage and mentor a team of Client Support Specialists, ensuring they meet performance expectations and deliver outstanding client service.
• Process Oversight: Oversee the team’s responsibilities, including:

• Providing clients with timely updates on the tenant placement process.
• Conducting introduction calls with new clients, ensuring they are well-informed and supported.
• Assisting clients in navigating our online portal to manage appointments and access essential information.
• Coordinating phone, video call, or in-person appointments with relevant staff members for clients.

• Quality Assurance: Monitor team performance to ensure consistency, accuracy, and adherence to service standards.
• Problem Solving: Address escalated client concerns, provide resolutions, and ensure client satisfaction.
• Performance Tracking: Evaluate and analyze key performance metrics to identify areas for improvement and implement corrective actions.
• Collaboration: Work closely with other departments to align support efforts with overall business goals and client needs.
• Process Improvement: Develop and implement strategies to enhance team workflows and improve the client experience.
• Training and Development: Provide ongoing training and resources to the team, ensuring they are equipped with the knowledge and skills needed to excel.

Qualifications:

• Bachelor’s degree in Business Administration, Communication, Management, or a related field (or equivalent work experience).
• 5-7 years of experience in client-facing roles, with at least 4-5 years in a supervisory or managerial position.
• Exceptional communication and interpersonal skills, with the ability to build strong client relationships.
• Strong organizational skills and the ability to multitask in a dynamic, fast-paced environment.
• Proficiency in using customer relationship management (CRM) tools and other software.
• Proven leadership skills with the ability to inspire and guide a team to meet and exceed performance goals.
• Detail-oriented mindset with excellent problem-solving capabilities.

What We Offer:

• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment where your contributions are valued.
• Comprehensive training and resources to help you succeed from day one.

If you are a detail-oriented leader with a passion for quality assurance and a strong background in auditing, we encourage you to apply. Join us at Royal York Property Management and play a key role in maintaining our high standards of excellence.

Apply Here!