Call Center Agent (English)

About the Role:

As a Customer Survey Agent, you will play a key role in gathering valuable customer feedback. Your primary responsibility will be to conduct short surveys with members over the phone, focusing on their most recent stay experience. Post-survey, you will have the opportunity to enhance customer engagement by offering to connect them with a sales representative to learn about current promotions.

Key Responsibilities:

• Conduct outbound calls to customers for a brief survey.
• Cultivate and maintain positive, productive relationships with customers
• Attentively listen to and address customers’ concerns, issues, and inquiries
• Resolve customer issues while maintaining a positive and professional demeanor
• Manage and efficiently handle overflow of inbound phone calls

Requirements:

• English Proficiency
• Ability to work efficiently in a fast-paced environment.
• Basic computer and data entry skills.
• Prior experience in tech support or customer service is preferred but not mandatory.
• Excellent problem-solving skills and attention to detail.
• Ability to work from 15:00 to 12:00 and from 16:00 – 01:00 (on-site) from our office in Prishtina

We encourage you to apply through the button below for this exciting opportunity.

_{⏱️ Dëshiron të aplikosh më shpejtë?}