Call Center Agent (English)
Data e publikimit
12-11-2024
Data e perfundimit
11-12-2024
Lloji i orarit
Full Time
Kategoritë
Mbështetje e Konsumatorëve, Call Center
Call Center Agent (English)
About the Role:
As a Customer Survey Agent, you will play a key role in gathering valuable customer feedback. Your primary responsibility will be to conduct short surveys with members over the phone, focusing on their most recent stay experience. Post-survey, you will have the opportunity to enhance customer engagement by offering to connect them with a sales representative to learn about current promotions.
Key Responsibilities:
- Conduct outbound calls to customers for a brief survey.
- Cultivate and maintain positive, productive relationships with customers
- Attentively listen to and address customers’ concerns, issues, and inquiries
- Resolve customer issues while maintaining a positive and professional demeanor
- Manage and efficiently handle overflow of inbound phone calls
Requirements:
- English Proficiency
- Ability to work efficiently in a fast-paced environment.
- Basic computer and data entry skills.
- Prior experience in tech support or customer service is preferred but not mandatory.
- Excellent problem-solving skills and attention to detail.
- Ability to work from 15:00 to 12:00 and from 16:00 – 01:00 (on-site) from our office in Prishtina
We encourage you to apply through the button below for this exciting opportunity.