www.ofertapune.net Call Center Agent (English) | PunaIme

Call Center Agent (English)





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Full Time

Call Center Agent (English)

We are looking to hire 10+ agents for the role.

About the Role:

As a Customer Survey Agent, you will play a key role in gathering valuable customer feedback. Your primary responsibility will be to conduct short surveys with members over the phone, focusing on their most recent stay experience. Post-survey, you will have the opportunity to enhance customer engagement by offering to connect them with a sales representative to learn about current promotions.

Key Responsibilities:

  • Conduct outbound calls to costumers for a brief survey.
  • Cultivate and maintain positive, productive relationships with customers
  • Attentively listen to and address customers’ concerns, issues, and inquiries
  • Resolve customer issues while maintaining a positive and professional demeanor
  • Manage and efciently handle overfow of inbound phone calls


  • English Proficiency
  • Ability to work efficiently in a fast-paced environment.
  • Basic computer and data entry skills.
  • Prior experience in tech support or customer service is preferred but not mandatory.
  • Excellent problem-solving skills and attention to detail.
  • Ability to work from 15:00 to 23:00 (on-site) from our office in Prishtina

We encourage you to apply through the button below for this exciting opportunity.

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