We are looking for AMS Customer Support to join our team in Prishtina.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.

As an international organization, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

• Manage inbound and outbound calls from the clients/merchants in a timely manner
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Support and guidance, via phone, for maintenance services related to POS terminals (i.e. Payment Cancellation, Copy of Invoice, Restart of POS Terminal)
• Monitor hardware and software resources for ATM service availability
• Gathering and processing of the evidence reported by or on-site engineers
• Registration, analysis, and statistical presentation on weekly, monthly and yearly basis
• Report on time to Supervisor and team
• Meet personal/team qualitative and quantitative targets
• Investigate problems and ability to determine appropriate actions for solving issues
• Responsible for stock management
• Manage the ITC Application for POS, Merchants, and Accounts

Skills and experience we expect from you:

• Preferable University Degree in Computer Sciences or equivalent experience
• Good knowledge of English language, both spoken and written
• Self-starter, well organized, responsible, reliable and motivated
• Customer oriented and good communication skills
• Ability to work under pressure and establish priorities
• Ability to work independently and as a member of a team
• Ability to work across multiple projects simultaneously
• Flexibility and reliability to work in two shifts
• Desire to learn and develop skills further
• Good understanding of banking systems (preferable)
• Experience with ATM/POS Terminals (preferable)

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for development and growth
• Excellent team-oriented and international working environment
• Travel possibilities
• Private Health Insurance
• Trainings

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.

Send us your application including CV, motivation letter, salary expectations and Job ID 23049 at [email protected] by 31.05.2023.