We are looking for AMS Customer Support to join our team in Pristina. 

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to end solutions for all ProCredit institutions, as well as for other banks and financial institutions  This includes everything from electronic payment services to software systems, hybrid cloud  hosting, and a host of other operations. 

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is  headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit  group, providing a comprehensive range of support services that enable the banks to become  competitive and efficient. 

What your key responsibilities will be: 

• Manage inbound and outbound calls from the clients/merchants in a timely manner 
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives 
• Support and guidance, via phone, for maintenance services related to POS terminals (i.e. Payment Cancellation, Copy of Invoice, Restart of POS Terminal) 
• Monitor hardware and software resources for ATM service availability
• Gathering and processing of the evidence reported by or on-site engineers
• Registration, analysis, and statistical presentation on weekly, monthly and yearly basis
• Report on time to Supervisor and team 
• Meet personal/team qualitative and quantitative targets 
• Investigate problems and ability to determine appropriate actions for solving issues
• Responsible for stock management 
• Manage the ITC Application for POS, Merchants, and Accounts 

Skills and experience we expect from you: 

• Preferable University Degree in Computer Sciences or equivalent experience
• Good knowledge of English language, both spoken and written 
• Self-starter, well organized, responsible, reliable and motivated 
• Customer oriented and good communication skills 
• Ability to work under pressure and establish priorities 
• Ability to work independently and as a member of a team 
• Ability to work across multiple projects simultaneously 
• Desire to learn and develop skills further 
• Good understanding of banking systems (preferable) 
• Experience with ATM/POS Terminals (preferable) 

What we offer: 

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties 
• Challenging, engaging and varied tasks 
• Flat management structure 
• Long-term prospects with plenty of opportunities for development and growth
• Travel possibilities 
• Private health insurance 
• Modern workspace close to city center 

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us! 

Apply on the link: Careers