Job Title: Account Manager

Company: zeropozitive

Location: Prishtina

Job Type: Full-time

Job Description:

We are currently seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for managing a portfolio of clients, building and maintaining strong relationships with clients, and ensuring the delivery of exceptional service.

Key Responsibilities:

• Manage a portfolio of clients and ensure client satisfaction.
• Build and maintain strong relationships with clients.
• Act as the main point of contact for clients.
• Develop and execute account plans to achieve targets and objectives.
• Experience in developing and implementing effective writing strategies that align with clients’ goals and objectives.
• Identify growth opportunities and recommend solutions to clients.
• Work closely with internal teams to ensure the delivery of exceptional customer service.
• Prepare and deliver reports to clients on a regular basis.
• Manage contracts and ensure contract compliance.
• Monitor and report on market trends and competitor activity.

Requirements:

• Bachelor’s degree in Marketing, Business Administration   or a related field.
• Proven experience as an Account Manager, with a minimum of 2+ years of experience in a similar role.
• Strong communication and interpersonal skills.
• Excellent organizational and time-management skills.
• Ability to work well under pressure and meet tight deadlines.
• Strong problem-solving and analytical skills.
• Strong copywriting skills to create compelling content for clients across different channels, including social media, email marketing, and other digital platforms.
• Experience in social media management, including creating, implementing, and analyzing social media campaigns across various platforms such as Facebook, Twitter, LinkedIn, Instagram, TikTok and others.
• Familiarity with social media management tools, such as Hootsuite, Buffer, or Sprout Social.
• Ability to create and manage a content calendar, develop engaging social media posts, and monitor social media engagement.