Technical Business Support
Data e publikimit
08-07-2024
Data e perfundimit
21-09-2024
Lloji i orarit
Full Time
Kategoritë
Teknologji e Informacionit
Appbites, part of Sigma Technology Group is a digital company based in Pristina, Kosovo offering customized web and mobile software, e-commerce, maintenance, and hosting solutions, since 2016.
We are seeking a skilled professional to join our team as Technical business support for our client, one of the largest german car manufacturers in Europe.
The position encompasses following main areas:
- Management and support of operational issues for the automotive platform as well as connected online store systems
- Recording and handover of defects in operation of platform
- Acceptance management: Coordination and implementation of the acceptance of resolved operational issues and preparation of a technical release recommendation
- Ongoing optimisation of the process for handling operational issues
- Coordinating the procedure for defects with the specialist department
- Advising the specialist department and supporting the further development of the web shops in a technical context
- Accompanying the coordination rounds and regular participation in project meetings for the applications mentioned
- Regular review of core functions of the live applications
- Creation of support documents for trade and first-level support
Qualifications:
- Bachelor’s degree in Information Technology Management, Computer Science, or a related field
- Proven experience in technical business support, particularly within the automotive industry
- Strong understanding of IT processes and documentation
- Experience in creating and maintaining reporting and documentation
- Excellent coordination and communication skills
- Ability to work collaboratively with cross-functional teams
- Strong problem-solving skills and attention to detail
- Fluent in English (German is a plus)
Our offer:
- Competitive salary.
- Comprehensive benefits package, including health insurance.
- Opportunities for professional development and career advancement.
- Collaborative and supportive work environment.
- Hybrid work, with the possibility of full remote.
Please send us your CV through the button “Apliko Këtu” or at: [email protected]