A Dispatcher is required to communicate with drivers to assist with problem resolution while on route. Furthermore, handling incoming service orders, directs drivers, and resolves service issues. Interacts with customers, including customer service, sales, and operational staff. The dispatcher will uses KA proprietary software to enter ticket information and track productivity.

Key Responsibilities:

• Be able to run Load board analysis , understand freight and knowledge of 3PLS
  
• Dispatch calls to routes based upon designated route and driver location.
  
• Perform driver check-ins at day’s end to ensure complete and accurate paperwork completion.
  
• Distribute, collect and review route sheets for proper days end data entry.
  
• Ensure coordination with other departments, clarifying roles and responsibilities for resolving service issues.
  
• Interacts with customers, customer service department, sales, & Operations staff reporting to Operations Manager.
  
• Works with routing specialists to optimize routes.
  
• Fields incoming calls / emails from brokers.
  
• Trouble shoots and resolves potential delivery and pickup problems before they result in service issues.
  
• Assists in determining daily level of driver staffing to provide best mix of responsiveness and productivity.
  
• Records and document information from drivers and distributes to appropriate departments.
  
• Communicates with maintenance shop personnel.
• Must be able to communicate effectively and professionally via email, telephone and two way devices.

Knowledge, Skills, Abilities and Competencies:

• 1-2 years in a transportation, dispatch or customer service role.
• Strong communication and interpersonal skills.
• Strong customer focus.
• Proven ability to multi-task & ability to prioritize tasks.
• Proficient in, Excel, Word.
• Knowledge of industry an asset.
• Advanced skill level with software applications and word processing accuracy including adequate typing speed.
• Required to work extended hours including occasional weekends.
• Needs to possess advanced computer skills.
• Additional or specialized training in transportation, logistics, or similar area of study; customer service experience in a call center environment.
• Familiarity with transportation planning software and GPS systems a plus 
• Knowledge of third-party logistics operations beneficial.

HOURS & COMPENSATION:

• These are full-time positions
• IN OFFICE POSITION (Not remote) 
• Am shift and PM shift
• Payment:  (to be determined by experience)

Apply by sending you CV through the button below:

Contact number: +355693819859 (WhatsApp)

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