Position Title 
Senior Program Manager, full-time 

Reports To 
Executive Director 

Location 
Prishtina, able to travel within Kosovo and internationally 

About the role 

The Senior Program Manager will be responsible for ensuring that TOKA Non-Formal Education  programs are developed, planned and implemented according to organisational goals and grant  commitments. This includes managing resources (people and funding), and building partnerships to  ensure programs achieve their intended impact. The Senior Program Manager should be a self motivated, resourceful individual with a track record of successful program implementation, grant,  and people management in the non-profit sector.  

About TOKA 

Founded in 2013, TOKA is a Kosovo-based non-profit organisation, which contributes to the  development of Kosovo by investing in its youth. We focus on youth from disadvantaged  backgrounds, and offer education and volunteering programs that help them thrive in 21st-century  society and the workplace. TOKA is the No.1 volunteering organisation in Kosovo, with over 1,000  volunteers engaged annually – and is a long-term partner of local government in the field of  education, youth work, and teacher training. TOKA is the chair of the Central and South-eastern Service-Learning Network and the Kosovo representative in the SAME network. It is known for its  innovative programs that bring together all sectors of society – individuals, schools, institutions, and  businesses – in helping young Kosovars achieve their potential.  

Responsibilities 

Program Implementation and Development 

• Grant Compliance: Ensure timely, effective, and budget-compliant program implementation. Write  interim and final project reports; mentor and supervise employees on reporting.
• Mission Achievement: Ensure programs align with the organization’s mission and goals. 
• Fundraising: Identify opportunities for program financing, expansion, and growth. Design and  write project proposals.  
• Partnerships: Build and maintain national and international stakeholder partnerships; represent  the organization in meetings and forums.  

Team Leadership 

• Team Coordination: Coordinate project and pedagogical teams, addressing priorities proactively.  Foster a positive and productive team environment. 
• Structural Framework: Provide a strong management framework (meetings, tools, risk  management).
• Team Development: Lead, mentor, and provide professional development opportunities for team  members. 

Financial and Regulatory Management 

• Financial Planning: Collaborate on planning, monitoring, and managing project finances.
• Budget Management: Prepare and oversee project budgets. Monitor expenditures for financial  accountability and seek cost-saving opportunities. 
• Compliance: Ensure adherence to financial, procurement, legal and regulatory requirements. 

Monitoring and Evaluation 

• Performance Review: Regularly review program performance and make necessary adjustments.
• Impact measurement: Develop and implement M&E frameworks to assess impact and identify  areas for improvement. 
• Data Capture and Analysis: Ensure effective data capture, storage, and analysis tools and  processes. 

Qualifications 

• Bachelor’s degree in social sciences; 
• Minimum 5 years of experience in project management, including results-based management, and  monitoring and evaluation methodologies; 
• Proven leadership and team management skills and experience; 
• Excellent budgeting and financial management skills; 
• Excellent verbal and written communication skills in English and Albanian, with ability to present  information clearly and persuasively; 
• Driver’s licence is highly desired. 
• Start date is intended to be no later than 1st September, and an induction period over the summer  would be preferred.  

Apply 

If you meet the minimum requirements and are interested in applying for this position, please  complete this form and upload your CV (no more than two A4 pages) and cover letter (no more than  one A4 page) in English. 

The application deadline is 23.59 on Wednesday 3rd July 2024. 

Interviews will be held on a rolling basis. Please note: Due to the high number of candidates, only  shortlisted candidates will be contacted. If you have applied, but not heard from us by 15th July  2024, please assume that your application has not been successful.