Customer Support Representative ( English / Spanish )

Our Mission, Your Success:

Are you as thrilled as us to have you embark on your next adventure?

We link professionals from Kosovo, Albania and North Macedonia with top US start-ups, by empowering challenge seekers like you to build successful careers. Our ultimate vision is to offer exclusive career opportunities with a focus on attracting, retaining, and developing the best talents.

Our client, Your Impact:

Our Client through specialized technology, data insights, targeted marketing, and collective buying power, empowers businesses to better serve digitally-minded customers and build thriving local businesses. By empowering independent businesses with the tech and services that power the big chains, enabling companies to be in business for themselves, not by themselves.

Your responsibilities:

• Manage a high volume of inbound customer calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Focus on providing our customers and partners with world-class support.
• Respond to and create emails for our customer calls based on provided templates.
• Appropriately reply to all customer questions and complaints in a timely manner.
• Make decisions on when orders should be refunded or the customer should be provided with a promo code.

Requirements:

• Excellent verbal and written English
• Able to effectively communicate in Spanish
• Excellent communication and presentation skills.
• Collaborate effectively with team members to solve problems
• Technical skills, including empathy to effectively engage with customers.
• Eager to learn and grow in a fast-paced environment.
• Proven customer support experience or experience as a Client Service Representative
• Ability to multitask, prioritize, and manage time effectively

Benefits:

• Professional development and volunteer days for personal growth
• Access to top-quality office equipment provided by the company
• Indefinite contract

Further details:

• Hybrid position working with US team based in Kosovo ( Prishtina )

Apply today with your English resume to join our community of professionals from Kosovo and Macedonia at top US employers.

This represents only one of the 10 current job opportunities available at Runway Extenders. Feel free to explore our page to find information on the remaining nine positions: