We are looking for a Global Service Desk Technician to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices around the world – in El Salvador, Ecuador, Ghana, North Macedonia, Kosovo, Ukraine, Russia and Romania – enabling us to promptly address the needs of a global customer base.

As an international organization, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

• Processing and fulfilment of service requests
• Ensuring the availability and performance of IT systems
• Planning, installation, configuration and testing of new IT systems
• Installation, setup, configuration and operational support of workstations and VoIP telephony services for colleagues and clients, introducing them to relevant systems and services
• Troubleshooting and problem solving of both hardware and application issues by phone, via remote access or on-site
• First and second level customer support and cooperation with external service providers
• Ticket management and escalation to / collaboration with third level support

Skills and experience we expect from you:

• A degree in an IT-related field is preferable
• Open and friendly personality with an ability to interact with people on different hierarchal and technical levels
• Flexible, prepared to face new situations and to adapt to new environments
• Well-organized person who can multitask, work independently or as part of a team and has the ability to prioritize work under pressure
• Experience working within Active Directory, MS Exchange and within a Cisco network environment and experience working with and supporting an Office 365 environment
• Knowledge of ITIL processes and working with a ticket management solution is preferable
• Excellent English language skills, both spoken and written

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for development and growth
• Excellent team-oriented and international working environment
• Modern workspace close to city centre
• Travel possibilities
• Private health insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.

Send us your application including CV, motivation letter, salary expectations and Job ID 23007 at [email protected] by 15.02.2023