Monitoring Engineer
Data e publikimit
21-09-2022
Data e perfundimit
25-10-2023
Lloji i orarit
Full Time
Kategoritë
Teknologji e Informacionit
We are looking for a Monitoring Engineer to join our team in PRISHTINA.
Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.
Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.
As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.
What your key responsibilities will be:
- Provide customer service and first level IT support via a ticket management solution, phone calls and instant messages
- Monitor hardware and application resources for service availability
- Analyze and escalate fraud alerts generated by our Fraud Monitoring System
- Participate in the Incident Management process via the detection and escalation of incidents
- Perform predefined support activities for Call Centre service
- Perform 1st level support for customer cases related to IT services
- Analyse, classify, categorise and dispatch IT related service requests and incidents
- Ensure quality support services with an emphasis on end-user satisfaction are provided to Quipu and customer users
Skills and experience we expect from you:
- Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure.
- University Degree in scientific field (Computer Science, Engineering, etc.)
- Flexibility and reliability to work in 24/7 shifts
- Customer oriented and good communication skills
- Highly proficient in spoken and written English
- Experience with ticket management and dispatching
- Experience with or knowledge of monitoring tools and networking environments (optional)
- Knowledge of Electronic Financial Transactions (preferable)
What we offer:
- Excellent team-oriented, dynamic and international working environment
- Challenging, engaging and varied tasks
- Personal and technical skills development with certified trainings
- Modern workspace close to city centre
- Travel possibilities
- Private health insurance
If you see yourself in this role, let us know in an e-mail, we would like to get to know you. Send us your application including CV, motivation letter, salary expectations and Job ID 22046 at [email protected] by 12.10.2022