Role: Customer Excellence Specialist
Type: Full-time
Location: Prishtina
Schedule: Mon-Thu, 8:30 to 17:00; Fri, 8:30 to 12:30
Compensation: Competitive Salary (above the market average), Bonuses, Wellness Program.
About MSECB

MSECB is a fast-growing company with its headquarters based in Quebec, Canada, and an
international branch in Prishtina, where some of its main operations have taken place for many
years now.
We are an accredited Certification Body providing audit and certification services for a global
client base, and we are currently looking for a talented and passionate individual to join our
team in Prishtina in the role of a Customer Excellence Specialist.
If you are a professional interested in developing your career and you’re looking for an
interesting experience that will allow you to learn new skills and grow, this is a great opportunity
for you.

Main Responsibilities

• Process application forms and complete related documents/forms – determine audit
  duration;
• Coordinate initial, surveillance, recertification, and other audits (follow-up audit,
  verification audit, etc.) with clients;
• Coordinate and negotiate with auditors for audit mandates;
• Validate auditor’s competence and eligibility before engagement in audit mandates;
• Ensure auditors are using documentation relevant and up-to-date documents;
• Ensure all necessary audit documentation is received promptly and complete;
• Review and approve audit plans, and other related audit documentation ;
• Follow up on upcoming audits and ensure audits are conducted within required intervals;
• Prepare invoicing information;
• Prepare draft certificates and validate with clients ;
• When applicable track shipment of certificate(s) and ensure certificate(s) are received by
  clients ;
• Maintain/update clients databases;
• Follow the SOPs;
• Other duties as assigned by the management.

Skills & Requirements

• Bachelor’s degree
• Minimum of 1-2 years of professional experience
• Proficiency in English (written and verbal)
• Have a good business sense and a positive attitude. Work well independently with
  minimum supervision
• Excellent verbal and written communication skills with the ability to present work from
  concepts to final execution
• Excellent interpersonal skills
• Critical thinking and problem-solving skills
• Attention to detail with excellent organizational skills
• Strong sense of urgency, adaptability, flexibility, and resourcefulness
• A consistently positive attitude as well as a high level of enthusiasm and initiative

To apply, please send your resume, related certificates, and any relevant references via email
at [email protected].
Note that we will be accepting applications until November 11, 2024, and only shortlisted
candidates will be contacted.