Role: Event Experience Manager (ROI)
Location – Prishtina, Kosovo
https://gdsgroup.com/
GDS Group is a global project intelligence company dedicated to helping clients meet the challenges
posed by a fast-moving, digitally disruptive business environment. Our clients are some of the world’s
most well-known brands such as IBM, Oracle, Microsoft, Nike, Gucci, Amazon and many more!
Whether it’s brokering real solutions to existing or future business projects, providing greater insight into
emerging trends and their outcomes or delivering the tools needed to enable meaningful organizational
change, our virtual roundtables, interactive virtual business webinars and digital summits provide the
intelligence needed to deliver our customer’s business objectives.
The role:

• The primary responsibility of this role is to gather feedback from attendees following our events
  and to foster connections between external parties after the event has concluded. Additionally,
  the role includes coordinating and facilitating interactions among external parties to ensure they
  can continue to build on the connections made during the event. By effectively managing these
  tasks, this role plays a crucial part in enhancing attendee satisfaction and promoting ongoing
  collaboration among event participants.

Responsibilities:

• Gather and analyze attendee feedback to evaluate event success
• Maintain an organized database of feedback records for future reference
• Ensure a consistent and excellent customer experience onsite
• Collaborate with event teams to implement feedback-driven enhancements
• Extend invitations to facilitate connections between event attendees and the solution providers
• Respond to all customer enquiries within 24 hours

Requirements:

• This position requires someone who is outgoing, ambitious, personable, and extremely organized
• The individual needs to be able to communicate with C-Level across the world, as well as facilitate
  conversation
• The individual needs to be innovative, think on their feet and improvise when necessary
• Fluent in written and spoken English

Desired skills and Experience:

• Experience in client services or customer success
• Self-motivated: Working in a reactive environment with multiple engagement, time management
  and prioritization is vital.
• Strong relationship management skills, with the ability to build relationships with key clients and
  networks, both internally and externally.

Why work with us:

• Ongoing training. Throughout your career at GDS Group you’ll receive continued support from
  our management team
• Global opportunities.
• We are a global company with offices in Miami, NY, Kosovo and Bristol, UK
  – that means great scope for our staff as well as opportunities to travel.
• Health Insurance
• Additional two-weeks paid time off during Christmas Office Closure
• A rich 30-year heritage in digital events and immersive experiences.
• Over 1,000 events per year and work with global household names!
• Collaborate, explore, innovate!
• Cross functional teams and agile to the core.
• Accelerate your potential and work with the best and brightest!

All interested candidates, please send out your CVs in English only via email to the address:
[email protected], stating the position you’re applying for with the subject “Event
Experience Manager (ROI)”.
Only shortlisted candidates will be contacted and invited to the next stage of recruitment!