WHO ARE WE?

Numarics is an award-winning Startup for SMEs (Best of Swiss App 2021) and one of the fastest growing FinTech companies in Switzerland (Fintech Energy, 2022), which helps you to run your business on a daily basis including accounting, payroll and many more things that you can see on www.numarics.com/en.

Numarics is a leading team of Swiss based experts, supported by our elegant Multi-Platform SaaS solution, delivers world-class bookkeeping, tax, and CFO services trusted by growing businesses. Numarics focuses on the clients’ financial, so they can focus on their needs.

Numarics has over 150 employees across the overall platform, and currently we are looking to grow our team in Prishtina.

You will get complete structured training which will make you an expert in your area. The team we are looking to develop will become an integral part of the company and will be offered great possibilities for growth.

Job Summary

We are looking for a Sales Consultant to join our Sales team at our Prishtina office.

Key responsabilities:

• Process outbound calls to fill the pipeline of trustee acquisitions to generate Leads for the Chairman to acquire new trustee companies.
• Process inbound calls from existing customers to generate an excellent customer experience.
• Support existing customers in technical questions relating to our Product (Apps & Website);
• Process inbound calls from prospects.
• Listen to Voicemails that occur during non-business hours & perform call backs.
• Check HubSpot/Inboxes excluding HubSpot Channel “Accounts”;
• Driving the ticketing system from HubSpot to ensure timely and accurate answering of customer requests.
• Pre-qualify inbound requests and decide if next steps are necessary and assign next actions;
• Check in HubSpot automatically generated tickets that are created when customers contact us through different channels;
• Maintain data quality in HubSpot & BMD relating to Customers and Prospects;
• Supporting the Chairman in all kinds of research, acquisitions and customer success (e.g. Customer Satisfaction Surveys, yearly survey from Magazine “Bilanz”, etc.)
• This position is multi-disciplinary and not pure sales thus different functions for the client will be handled.

Job Requirements:

• Deep understanding (at least capable of learning quickly) of our Product and the Trustee Business;
• Sales Mindset – need to be able to convince people;
• Fluent in Swiss German;
• Fluent in verbal and written German;
• Available during service hours;
• Positive attitude written & verbally;
• Stress resistant working in high pressure environment;
• Curious in learning new technologies;
• Digital native;
• Very detail oriented;
• Proactive in regard to solving problems that are related to assigned tasks;
• Jack of all trades;

Contract                           Full-time / Long-term

Location                           Prishtina

Deadline                           01.06.2023

Applicants should send their CV in English /German through this link https://numaricshr.bamboohr.com/careers/51 . In the subject line please specify the position you are applying for “title of the position”. Numarics will contact only short-listed candidates.