Reputation Manager

Royal York Property Management is a property rental and leasing firm with a portfolio of over 13,000 properties, that offers guaranteed rental income. Valued at $7.8B+ in real estate assets under management, the company is advancing technology in their processes, systems, and expanding globally. With 15 office locations across Ontario, Canada and 2 office locations in Europe, the company is leading the potential in property management, and surpassing the client experience by having all departments operating 24 hours a day, 7 days a week.

We are searching for a Reputation Manager, whose utmost role and responsibility is to create and maintain a favorable brand image of the company and its products. A Reputation Manager is in charge of every social media account of the company’s brands and monitors how the brands are engaging with the audience.

Responsibilities:

• Work towards enhancing and building the organization’s reputation by constantly measuring the effectiveness of your strategies.
• Establish policies and procedures, systems and standards that will avoid any negative impacts on the organization.
• Reaching out to dissatisfied customers is an important procedure to control negative reviews. Moreover, focusing on forums, tweets, images, and writing effective blog posts, or publishing positive reviews is also the responsibility of a reputation manager.
• Handle difficult situations such as internet blackmail and ethical manipulation of search engine results or reviews.
• Development of Positive Content, scheduled regular positive stories to build trust.
• Evaluate review and survey data for trends and anomalies

Requirements

• A degree in digital marketing, social media marketing/branding is recommended.
• Content development and management expertise is required.
• Organization and the ability to multitask efficiently.
• Bachelors or Masters in Business Management or Mass Communication would be preferred.
• Working knowledge/familiarity with social listening tools.
• Additional tools like SEO and knowledge in programming will be an added advantage.

To apply please send your resume at [email protected]