We are looking for a Monitoring Engineer to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.

As an international organisation, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

• Provide customer service and first level IT support via a ticket management solution, phone calls and instant messages
• Monitor hardware and application resources for service availability
• Analyze and escalate fraud alerts generated by our Fraud Monitoring System
• Participate in the Incident Management process via the detection and escalation of incidents
• Perform predefined support activities for Call Centre service
• Perform 1st level support for customer cases related to IT services
• Analyse, classify, categorise and dispatch IT related service requests and incidents
• Ensure quality support services with an emphasis on end-user satisfaction are provided to Quipu and customer users

Skills and experience we expect from you:

• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure.
• University Degree in scientific field (Computer Science, Engineering, etc.)
• Flexibility and reliability to work in 24/7 shifts
• Customer oriented and good communication skills
• Highly proficient in spoken and written English
• Experience with ticket management and dispatching
• Experience with or knowledge of monitoring tools and networking environments (optional)
• Knowledge of Electronic Financial Transactions (preferable)

What we offer:

• Excellent team-oriented, dynamic and international working environment
• Challenging, engaging and varied tasks
• Personal and technical skills development with certified trainings
• Modern workspace close to city centre
• Travel possibilities
• Private health insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you. Send us your application including CV, motivation letter, salary expectations and Job ID 22046 at [email protected]  by 12.10.2022