Level 1 Remote Support Engineer (f/m/d)

Pristina, Kosovo (Remote/Office)

Our Company

What if… your work brought growth in an industry that impacts the technological developments of our world? Borek Solutions aims to do just that. 

By building teams of dedicated remote experts in the field of IT, Business Process Management and Sales we help our partners from various industries and companies all around the world to tackle their talent shortage and accelerate their growth.

Headquartered in Braunschweig (Germany), our company currently has a total of three offices across Europe and Asia, including Braunschweig, Vadodara (India) and now also Pristina (Kosovo).

At our core, we are a German family-business with roots back to the 17^th century that is devoted to continuous progress and can’t handle standing still. Leaving old paths behind, we constantly look for new ways to be even better tomorrow. 

If you’re looking for something meaningful to work for – join our crew!

Your role

As an Level 1 support engineer, you’ll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems. Provides technical support and resolves problems of a moderately complex nature.

You will

• Work during night shift
• Performs general problem solving and assistance on diverse software applications and hardware systems
• Performs varied technical assistance and maintenance duties; maintains and updates record keeping system
• Performs moderately advanced technological systems support
• Performs the installation, configuration and maintenance of computers, workstations and other related equipment and devices.
• Upgrade systems to enable compatible software
• Troubleshoot hardware and software issues

What you bring to the table

• Good German speaking
• Very reliable, agile and responsive
• Basic knowledge of computer systems software, applications, hardware, networking, and communications.
• Basic knowledge of how the Windows client and applications work
• Ability to provide functional direction to other technical support staff
• Strong interpersonal and communication skills and the ability to work effectively
• Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
• Ability to analyze and resolve computer problems.
• Solution-oriented
• Technical thinking
• Creative approaches to solutions within the 1st level
• A degree in IT is a plus

Borek Solutions is an internationally growing company

At Borek we are very proud to accept differences — we celebrate them, support them, and cultivate them to the benefit of our employees, products, and our communities. Borek is proud to be an equal opportunity workplace and is an affirmative action employer. We have:

• Rapidly growing team in Kosovo
• Company language: English (+German)
• 3+ offices across Europe & Asia (South America launching soon)
• 150+ employees worldwide
• 10+ nationalities represented
• 50+ customers

Why Us – You can look forward to

• Personal & Professional Development: Through strong ownership from the first day, you will experience a steep learning curve, grow on a professional level and take the next steps to being an Expert or People Lead.
• Impact: We are rapidly growing and actively participating in various industries and share a high awareness for environmental issues on all levels especially supported by our
• Multicultural Team: Join a team of over 10+ nationalities with different backgrounds from Technology, Artificial Intelligence, Business and more. What really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate
• Supportive Working culture: Experience a company culture where we work as peers, decisions are made quickly and knowledge sharing, as well as mentoring is on our daily agenda. Though we ultimately want you to feel comfortable & in an environment where you can excel.
• Flexible Work Environment: You can expect a modern working space in Pristina, with high technical standards & equipment, and with possibilities to work remotely.
• Competitive Base Salary + Variable Pay: We pay competitive salaries based on international rates and offer additional benefits based on your performance

All the interested candidates can apply by sending their CV’s on this email address: [email protected]

Learn more about us:
https://boreksolutions.com/

Check out our team and our new office:
https://shorturl.at/gjvOR