Job Position: Turkish & English (bilingual) Call Agent (M/F)
* Keni parasysh që për këtë konkurs, duhet të keni njohuri të gjuhës Turke dhe Angleze (të dyja gjuhët në paralel) dhe nuk mjafton vetëm njohuria gjuhës Angleze.

Criteria: Knowledge of both Turkish (C1 or above) and English (C1 or above)
Location: Home Office (100% Remote) and all equipment are provided by Teleperformance
Job Type: Full-Time
Working Schedule: Includes working in US time zones.
Starting Date:  April 2023
Salary: Highly competitive

Teleperformance is the world’s largest customer service company that offers outstanding career opportunities.  Our team has more than 480,000 colleagues in over 84 countries and has a tradition of over 40 years. Teleperformance is listed on the Euronext-Paris Stock Exchange, signed by United Nations Global Compact and certified by Great Place to Work®.

Position Overview:

The Turkish and English Telephone Call Agent (or so-called Interpreter) is responsible for handling calls on demand and renders the meaning of conversations between Turkish and English speakers. The interpreter breaks the communication barrier in a wide range of industries: Healthcare, Government, Insurance, Financial, Utilities, Travel & Hospitality, General Business, Law Enforcement, Court, and 911.  

Duties and Responsibilities: 

• Answer calls promptly and conducts interpretation in a friendly and professional manner.
• Render correct concepts and meanings according to the conventions of established interpretation protocol, avoiding omissions or additions.
• Speak clearly in both languages using proper pronunciation, enunciation, and polite expressions.
• Remain calm during calls if one of the primary speakers is incoherent or upset, especially in emergencies.
• Maintain punctuality and availability during scheduled work hours.
• Understand protocol and terminology for various industries including, but not limited to, Medical, Insurance, Finance, and Law.

Qualifications 

• Fluency (C1 level) in both Turkish and English. Skilled in the associated cultural dynamics.
• Excellent listening, retention, and note-taking skills to maintain a high level of accuracy during interpretation.
• Education or work experience in language-related fields such as teaching, language assessment, translation, or interpretation preferred.
• High school diploma or equivalent.

Other Details

• The hired candidates will have initial training fully conducted from home.
• After you have been pre-selected, an online English and Turkish test will be sent to you.
• Work contract and private health insurance is provided by Teleperformance.

How to Apply:

Apply by clicking the link below and filling out the form no later than the 16th of April 2023. 

Only shortlisted candidates will be contacted.