We are looking for a First Level Support Engineer to join our team in PRISHTINA.

Quipu is an IT consultancy and software development company, which provides comprehensive end-to-end solutions for banks and financial institutions, from electronic payments to software systems. We are a 100% subsidiary of ProCredit Holding, the parent company of a group of banks that specialize in providing financial services for SMEs.

Headquartered in Frankfurt, Germany, we are currently operating from 8 regional offices on 3 continents – Eastern Europe, Africa and Latin America, enabling us to promptly address the needs of a global customer base.

As an international organization, we value diversity and we are dedicated to a culture of growth and innovation, creating an environment where everyone has the opportunity to develop their skills and fulfil their potential.

What your key responsibilities will be:

• Provide customer service and first level IT support via a ticket management solution, phone call and MS Teams
• Analyse fraud alerts generated by our Fraud Monitoring System
• Perform risk assessment, detect and escalate potential Fraud
• Monitor hardware and application resources for service availability
• Incident Management via the detection, preventing, restoration or escalation of incidents
• Perform predefined support activities for Call Centre service

Skills and experience we expect from you:

• Well-organised person who can multitask, work independently or as part of a team and has the ability to prioritise work under pressure
• University Degree in scientific field (Computer Science, Engineering, etc.)
• Flexibility and reliability to work in 24/7 shifts
• Good attitude towards learning new topics
• Customer oriented and good communication skills
• Highly proficient in spoken and written English
• Knowledge of Electronic Financial Transactions (preferable)
• Experience with ticket management and dispatching (preferable)
• Experience with network and communications (optional)
• Experience in Fraud Detection methods and applications (preferable)

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties
• Challenging and varied work
• Flat management structure
• Long-term prospects with plenty of opportunities for professional development and growth
• Excellent team-oriented and international working environment
• Travel possibilities
• Private Health Insurance

If you see yourself in this role, let us know in an e-mail, we would like to get to know you.

Send us your application including CV, motivation letter, salary expectations and Job ID 23008 at [email protected] by 10.03.2023.