Are you passionate about making our state-of-the-art EV chargers work for our customers? Can you deliver exceptional customer experiences? Do you thrive in a fast-paced environment where every interaction is an opportunity to make a positive impact? If so, we have an exciting opportunity for you! 
 
We are looking for a Customer Support Specialist with Tech Background, who provides solutions to our customer’s requests and build customer relationships. The customer’s requests you handle are mainly technical issues of our EV chargers in the field. When you handle these requests, your approach ensures excellent customer experience and fast response times. 
 
Responsibilities: 

• Monitoring and resolving customer requests/issues that come in via multiple channels (e.g. phone, email, chat) in a fast and competent way, providing assistance to our B2B customers (bus companies, highway EV charging stations).  
• Reporting about your shift and communicate to the team the needed follow up. 
• Ensuring a positive customer experience throughout the entire process by giving customers regular updates and clarification. 
• Proactively identifying potential improvement areas in process, practices, and tools together with the team. 

 
The team you will be part of is the Customer Support Team, which counts around 20 team members. The team is globally spread around Europe and the US   

To make the above work, we are looking for a junior to medior professional who is customer focused, solution-oriented, flexible, and an excellent communicator.

Other essential requirements:  

• Experience with customer support; having knowledge of principles and best practices when it comes to serving the customer.   
• Technical Support Background preferred.
• Excellent communication skills (written & verbal) in English and German or Italian. 
• Ability to work in night shift and weekends. 
• Good spoken English.  

If you feel ready to roll up your sleeves and join our team, here is what we can offer you: 
Work with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast-growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility.
 
Our individual differences make us successful. Diversity, inclusion and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world.   
 
This is a unique opportunity to make a difference in a rapidly growing sector. If you’re ready to take on exciting challenges and shape the future of E-mobility, apply today! 

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