Customer Support Agent

Kompania

CybermaniaKs

Lokacioni

Prishtinë

Data e publikimit

25-08-2022

Data e perfundimit

29-11-2022

Lloji i orarit

Full Time

Customer Support Agent

CANDIDATE INFORMATION

Role: answering customer support queries by email and sometimes by chat and social media.
No phone communications.
Location: Our Pristina office

Mandatory language: English (advanced)
Optional languages ​​(by order of preference): Spanish, French, Portuguese, Italian, German, Turkish, any other languages ​​are an advantage.
Schedule: Full-time, 8 hours, Monday – Friday
After successful training weekend shifts.
Skills: Understand & solve issues, computer proficiency, advanced level of English (written), teamwork with other teams to optimize so issues do not repeat
Previous experience: It is an advantage, but not a necessity if you fit the job description
Career path: Growth in position and responsibility are encouraged, we try to understand your talent and develop it. Good agents can grow in: marketing (digital, social media), copywriting, sales (pre and post) or work flow coordination and organization.
Training: Familiarization and development on our processes and tools.

HOW TO APPLY:
Fill out the form:
https://docs.google.com/forms/d/e/1FAIpQLScS4S-Wsq6696BJWLGkNYTc5ZafDURl1AN25djZb2W1JaLqaA/viewform
Application will be followed by screening and competency interview.
The goal is to understand if both the candidate and the company fit for success.
Interviews are conducted by the company itself.

ABOUT US
Origin: Swiss company created over 30 years ago. Further details will be shared during the interview.
International presence: Every day we serve customers from 130 countries.
Way of work: Dynamic, interesting, challenging, exchange of ideas, unity to reach the common goals: success.
Philosophy: we are interested in long term employment as we will be investing in each candidate.
Values: Loyalty, reliability, trust and smart working; all will lead to mutual growth.

RESULT
Promising career in a challenging, international and dynamic environment. Your input can help develop and optimize workflow s to grow and grow yourself.

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