Customer Service Representative
Data e publikimit
05-11-2024
Data e perfundimit
04-12-2024
Lloji i orarit
Full Time
Kategoritë
Mbështetje e Konsumatorëve, Call Center
Company: Park Medical Clinic (Healthcare provider specializing in audiology services)
Location: Remote (Work from Home)
Job Overview:
Park Medical Clinic is looking for a dedicated Customer Service Representative to respond to customer inquiries via phone, email, and chat, delivering exceptional support and resolving issues quickly and effectively. As a representative for our audiology services, you’ll play a key role in ensuring our clients receive the best customer experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat, providing exceptional support and resolving issues efficiently.
- Address customer concerns with empathy and professionalism, ensuring patient satisfaction.
- Collaborate with internal teams to escalate and resolve more complex inquiries.
- Maintain accurate and detailed records of customer interactions.
Requirements:
- Fluency in English is essential; British English fluency is a plus.
- Excellent communication skills (written and verbal).
- Strong multitasking abilities and the ability to work in a fast-paced environment.
- Prior experience in customer service is a plus, ideally within the healthcare industry.
- Must have a reliable internet connection and quiet work environment.
Shifts & Flexibility:
- Full flexibility required to cover shifts between 6:00 am and 10:00 pm UK time, Monday to Sunday.
- 40 hours per week, 5 days a week on a rota basis.
Why Join Us?:
- Be part of a healthcare company making a difference in people’s lives through audiology services.
- Work remotely with flexible hours.
- Competitive salary and opportunities for growth.
How to Apply:
Applicants should submit a video (without reading from a script) answering the following questions:
- Describe a time when you successfully persuaded a customer to do something.
- How do you handle high-pressure situations and manage multiple tasks at once?
- What strategies do you use to provide excellent customer service?
Please ensure the video demonstrates your communication skills and customer service approach. Applications without a video will not be considered.
You can apply by clicking Apliko Ketu until 3rd December.