Title: Chat Support Specialist in English (M/F)
Language requirement: minimum English C1
Location: Teleperformance Prishtina Headquaters
Job Type: Full-Time
Starting Date:  September/October 2023

* Please note that this is a special project within Teleperformance Prishtina, and multiple positions are available!

Teleperformance is the world’s largest customer service company that offers outstanding career opportunities.  Our team has over 480,000 colleagues in 86 countries and has a tradition of 40 years. Teleperformance is listed on the Euronext-Paris Stock Exchange, signed by United Nations Global Compact and certified by Great Place to Work®

Job Overview

As a Successful live chat agent, you should enjoy a fast-paced environment and be able to multitask, as they could be multiple conversations going on at once. This job requires communicating professionally using proper grammar, punctuation, and spelling.

Duties and responsibilities

• Assist with customer complaints and questions about specific products or services.
• Modify and escalate complaints across several communication channels
• Respond promptly to customers’ inquiries, requests, orders, or applications
• Be the first point of contact and advocate for customers
• Handle a high volume of customer support requests via email, phone, and chat, using empathy to answer questions and troubleshoot problems

Preferred skills for freelance chat support specialists

• Proficient English minimum C1 in spoken and written
• Articulate, personable, and reliable with excellent writing skills and email etiquette
• One year of chat support experience preferred
• CRM/support tool experience a plus

How to apply

To apply for this job, please click the Apply Now button below. As part of the recruitment process, you will be required to answer two questions in a voice-noted recording form. Your application is only valid on the below link.

The deadline to apply is Wednesday, 19th of September, 2023. Only shortlisted candidates will be contacted.