Call Center Representative responsibilities include:

• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Identifying customers’ needs, clarify information, research every issue and providing solutions 

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Ideal candidate highlights:

• Near perfect English speaking skills preferably British English Accent
• Prior calling experience desirable
• Ability to use all Google systems
• Ability to learn typical computer software
• Independent & able to act without explanations
• An excellent communicator
• Clear daily progress reports and tracking
• Ability think critically and give feedback to management
• Ability to figure things out easily
• Enjoys being creatively challenged
• Willing to learn and grow with the company
• Enthusiastic and super positive attitude
• Detail-oriented
• Works well on a team

Requirements

• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• High school degree or higher education

What We Offer

• It’s a common occurrence in call centers that top-performing employees get promoted even if they haven’t been staying with the company for a long time. The secret to getting promoted is to be a team player, know your stuff, study every material you have access to, and do your tasks efficiently. You must be warned that a promotion is not only about having higher income and more privileges; it also means more responsibilities for you to shoulder

Benefits

• Competitive Remuneration package plus bonuses
• Opportunity to work with the latest technologies
• Opportunity to work in a fast-paced environment for an international company with offices in the UK and Kosovo
• Opportunity to collaborate with various cultures across locations and develop a vast array of skills

Please send your CV (English) via email at [email protected]

• Location: Prishtine

The schedule is 10AM to 19PM Local time

From:  Monday to Friday