Call Center Representative

Kompania

ECO Marketing

Lokacioni

06-01-2023

Data e perfundimit

05-01-2024

Lloji i orarit

Full Time

Kategoritë

Retail dhe Distribuim

Call Center Representative – English Language Speaking

Call Center Representative responsibilities include:

Managing large amounts of inbound and outbound calls in a timely manner
Following call center “scripts” when handling different topics
Identifying customers’ needs, clarify information, research every issue and providing solutions

Job brief

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Ideal candidate highlights:

Near perfect English speaking skills
Prior calling experience
Ability to use all Google systems
Ability to learn typical computer software
Independent & able to act without explanations
An excellent communicator
Ability think critically and give feedback to management
Enjoys being creatively challenged
Willing to learn and grow with the company
Enthusiastic and super positive attitude
Works well on a team

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or higher education

Benefits

Competitive Remuneration package plus bonuses
Earning more than 1,000 euros per month has never been easier.
Opportunity to work with the latest technologies
Opportunity to work in a fast-paced environment for an international company with offices in the UK and Kosovo
Opportunity to collaborate with various cultures across locations and develop a vast array of skills